Can I use my Vanilla Visa Gift Card at more than one merchant?
Yes, you can use your gift card anywhere Visa debit cards are accepted – at millions of locations in the U.S. - as long as there are funds available on the card.

What if I want to purchase an item that costs more than the balance on my Vanilla Visa Gift Card?
To purchase an item that costs more than the balance on your card just use a second payment method such as cash, check, or other credit or check card for the difference. Let the cashier know how much you will pay with each type of payment when you make your purchase.

What do I do if my Vanilla Visa Gift Card is declined?
If a transaction is declined you should first verify the balance on the card by visiting www.myfastcard.com or by calling 1.800.571.1376. The merchant cannot access this information.
If your card was declined and there are sufficient funds to cover the purchase, contact us at 1.800.571.1376 to determine why the card was declined.

Can I use my Vanilla Visa Gift Card at gas stations?
Yes. If you pay at the pump for gas, the pump terminal may check to see if you have funds to pay for up to $50 worth of gas because the station doesn’t know how much you are going to buy. If you do not have $50 available on your card, your transaction may be declined. If you plan to buy less than $50 worth of gas, it is recommended that you give your card to the station attendant and state exactly how much gas you want to purchase, instead of swiping your card at the pump.

Can I use my Vanilla Visa Gift Card at restaurants?
Yes. However, some restaurants and hotels factor in an automatic tip, or other expenses above the purchase amount, when authorizing card purchases. If the bill, plus estimated tip, exceeds the available balance on the card the purchase will be declined. Should this occur, you should ask the merchant to deduct a specific amount from the card and use another method of payment for the balance or tip.

What if I need to return an item that I purchased with my Vanilla Visa Gift Card?
You will need to present your Vanilla Visa Gift Card at the time of a merchandise return. Remember to save your purchase receipt and the card even after you have spent all the funds loaded on the card in case there are any merchandise returns. When returning an item purchased online you will need to have your card number available in order to process the return. The merchandise value will be credited back to your card within three to seven days.
What do I do if my Vanilla Visa Gift Card is lost or stolen?
Report lost or stolen cards immediately by calling 1.800.571.1376 . You will need to have the card number to cancel the card and issue a replacement. Keep a record of the Vanilla Visa Gift card number in a safe place, separate from the card.

For general information regarding your Vanilla Visa Gift Card, contact us at www.myfastcard.com or 1.800.571.1376.